Refund Policy –  Udeme Atelier

Your satisfaction is our priority. Please review our refund policy below.

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1. Eligibility for Refunds

We offer refunds for:

• Defective or damaged items (proof required).

• Wrong item received.

• Order never arrived (subject to courier investigation).

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No refunds for:

• Worn, washed, or altered items.

• Sale or clearance items (final sale).

• Shipping/customs delays.

• Incorrect size selection.

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2. How to Request a Refund

• Contact us within 3 days at support@shopudeme.com.

• Provide your order number, issue details, and clear photos.

• We’ll review and respond within 3-5 business days.

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3. Refund Process

• Approved refunds are processed within 7-14 business days

• to the original payment method.

• Bank/payment provider processing times may vary.

• If denied, we may offer store credit or an exchange.

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4. Late or Missing Refunds

• If you haven’t received your refund after 14 business days, check with your bank.

• If unresolved, contact us at support@shopudeme.com.

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5. Exchanges & Store Credit

• Defective or incorrect items may qualify for an exchange or store credit.

• Store credit is valid for 6 months.

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6. Shipping Costs

• Shipping fees are non-refundable, except for our errors (wrong/defective items).

• Customers cover return shipping costs unless otherwise stated.

For assistance, contact support@shopudeme.com.